Promoting consumers? rights, prosperity and wellbeing are core values of the European Union, and this can be mirrored in its laws. Membership of the European Union ensures further protection for consumers.
Here Catalyst Entrepreneur illustrates ten basic principles of how European Union regulation protects each client, regardless of where they live in the European Union.
Catalyst Entrepreneur virtual assistant UK explains the minimum level of protection all European Union countries ought to, consistent with European Union regulation, give consumers. The small print of specifically what their rights are ? and the way they can apply them ? can vary from country to state relying on how they need implemented the European Union rules in their national regulation.
Note for the readers: National shopper protection laws may ? in some cases ? offer you the next level of protection.
1. Obtain what you want, where you want.
Fancy a shopping trip to a city in another EU state? EU law entitles you to ?shop until you drop? while not having to stress regarding paying customs duty or further VAT when you come home. This is applicable whether or not you physically attend the opposite state to shop or whether you order merchandise over the Internet, by post or telephone.
Generally, the authorities in your state cannot stop you importing a product that you’ve got lawfully purchased in another European Union state. But, a few exceptions apply to products such as hearth-arms or morally offensive items.
2. If it doesn?t work, send it back.
What if you buy a new tv set and it immediately breaks down? Below EU regulation, if a product you purchase will not conform to the agreement you made with the vendor at the time of purchase, you’ll take it back and have it repaired or replaced. Alternatively, you can ask for a value reduction, or a complete refund of your money. This is applicable for up to 2 years once you’re taking delivery of the product. And for the first six months once delivery, the burden of proof is on the seller ? not the buyer ? to prove that the product sold conformed with the contract of sale.
This principle that the merchandise must ?conform with the contract of sale? also protects you if what you get is not what you agreed to buy. For example, if what you agreed to buy was antique furniture and what you’re sent is replica, you can send it back.
To be followed…
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